Privacy Policy

1 Introduction and Overview

LEGAL SOLUTIONS LTD ("we," "our," or "us"), Company Registration Number 14814362, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We are registered in England and Wales with our registered office at 220 Loughborough Road, Leicester, England, LE4 5LG. As a legal services provider specializing in fraud recovery, we understand the sensitive nature of the information you entrust to us and take our data protection responsibilities seriously.

2 Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Information You Provide Directly

• Personal Identification Information: Full name, date of birth, nationality, and government-issued identification numbers when required for legal proceedings
• Contact Information: Email address, telephone number, postal address, and preferred contact methods
• Case-Related Information: Details about your fraud case, including financial losses, transaction records, communication with fraudsters, and supporting documentation
• Financial Information: Bank account details, payment card information (for processing fees), and records of fraudulent transactions
• Communication Records: Emails, chat transcripts, phone call recordings (where permitted), and other correspondence with our team

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website
• Location Data: General geographic location based on IP address, and precise location if you enable location services
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies

3 How We Use Your Information

We use the information we collect for the following purposes:

We may also use your information to:

• Process payments and maintain financial records as required by law
• Improve our services based on usage patterns and feedback
• Send you important notices about changes to our terms or policies
• Respond to legal requests and prevent harm
• Conduct internal research and analysis to improve our services

4 Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing legal services and case management
• Legal Obligation: Processing is necessary to comply with legal requirements, such as anti-money laundering regulations, tax obligations, and court orders
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and maintaining business records, provided these interests do not override your rights
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications or optional data sharing
• Vital Interests: In rare circumstances, processing may be necessary to protect your vital interests or those of another person

5 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Partners

We may share your information with trusted third parties who assist us in operating our business and providing services to you, including:

• Legal partners and affiliated law firms in other jurisdictions
• Forensic investigators and blockchain analysts
• Secure document management and cloud storage providers
• Payment processors for fee collection
• IT service providers for system maintenance and security

5.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies
• Regulatory investigations or audits
• National security or public safety requirements

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

6 International Data Transfers

As a legal services provider working on international fraud cases, we may transfer your personal data to countries outside the United Kingdom and European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place, including:

• Transfers to countries with adequacy decisions from the UK Information Commissioner's Office (ICO) or European Commission
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules for transfers within our corporate group
• Your explicit consent for specific transfers when required

7 Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Cases: Throughout the duration of our professional relationship and active case management
• Completed Cases: For a minimum of 6 years after case completion, as required by legal and regulatory obligations for legal services
• Financial Records: For 7 years as required by tax and accounting regulations
• Marketing Data: Until you withdraw your consent or unsubscribe
• Website Usage Data: Typically for 2 years unless longer retention is necessary for security purposes

After the retention period expires, we will securely delete or anonymize your personal information unless we are required by law to retain it for a longer period.

9 Your Rights Under GDPR and UK Data Protection Law

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you (Subject Access Request)
• Right to Rectification: You can request that we correct any inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information in certain circumstances ("right to be forgotten")
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing
• Rights Related to Automated Decision-Making: You have rights regarding automated decisions that significantly affect you, including the right to human intervention

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including session management and security
• Analytical Cookies: Help us understand how visitors use our website through tools like Google Analytics
• Functional Cookies: Remember your preferences such as language settings and theme preferences
• Marketing Cookies: Track your online activity to help deliver more relevant advertising (only with your consent)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

11 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Notify you by email if you are an existing client
• Provide prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.